Experience
A professional known for leading business P&L relationships upwards of $163M delivering effective solutions to operational challenges and generating a lasting positive impact on business growth and success. Richard is experienced in five highly regulated and demanding client and customer centric industries.
- Corporate Real Estate
- Architectural Design/Project & Construction Management
- Health Insurance/Wellness
- Banking/Financial Services
- Consumer Goods/Food Manufacturing
He enjoys building and developing teams, optimizing processes, and delivering exceptional client experiences and services on time and budget.
Vice President, Operations | Sodexo
October 2018 - June 2023
Managed a team of 12 direct reports supporting 7 client accounts across the U.S. and Canada providing self-performed, vendor, and facilities management maintenance services with an annual budget of $71.2 million. Additionally, responsible for 7 functional areas: P&L management, relationship management, operational excellence, project management, contract negotiations, safety programs, and business development.
US Director of Facilities | CBRE, Inc.
December 2015 - October 2018
Sr. Leader responsible for a 1st generation Vested Relationship Contract model with a team of 7 direct reports overseeing the 10th largest retail banking institution in the U.S. providing vendor, and facilities management maintenance services across 1,612 corporate, data center and retail locations with an annual budget of $163 million. Charged with overseeing the following functions: P&L management, relationship management, operational excellence, project management, innovation program, safety program, disaster preparation, response, and recovery.
Senior Customer Business Manager | Johnson Controls, Inc.
November 2010 - December 2015
Responsible for managing a $38 million client account with a team of 22 direct reports overseeing a dispersed portfolio of 453 mixed-use facilities for a Fortune 100 healthcare company with locations across 48 states and Puerto Rico. Functions managed included: Warehouse management, asset tracking, tenant services, P&L management, client relationship management, operational excellence, project management, safety program, hurricane preparation/response, and recovery.
Results
Establishing and Negotiating a New Set Pricing Contract
Establishing and Negotiating a New Set Pricing Contract
Establishing and Negotiating a New Set Pricing Contract
Directed a key supplier over a 4-month period to develop a multi-site bundle contract coupled with a standard pricing model designed to address concerns regarding transparency and accuracy in invoicing.
Consequently, established a new contract with set pricing for standard items, 8% retro savings rebate check to client, and 9.8% savings to annual budget, which proved instrumental in holding costs flat over a 3-year period by addressing inflation, and improving delivery, and additional detailed reporting.
Achieving Multi-Million-Dollar Revenue Growth
Establishing and Negotiating a New Set Pricing Contract
Establishing and Negotiating a New Set Pricing Contract
Entrusted by Sodexo senior management to lead an ongoing 6-month business development initiative for a global financial client that consisted of building trust, confidence, and creative solutions that subsequently won an exclusive multi-million-dollar contract for Integrated Facility Management services.
Achieving Double-Digit Customer Service Increases
Establishing and Negotiating a New Set Pricing Contract
Achieving Double-Digit Customer Service Increases
Researched and launched GPS Technology over a 6-month period for a fleet of 80 maintenance vans that focused on supporting route optimization.
As a result, significantly improved SLA reporting, timely completion of work tickets, reduction of overtime from 6.8% to 4%, while simultaneously enhancing customer service ratings from 86% to 94%.
